Customer Service
What is the difference between a Cash Only Account and a Credit Account? A Cash Only account requires you to pay for the order up front with cash or a credit card. Having a Cash or a Credit account gives you access to account-specific pricing, creates purchase history so we can serve you better, and enables you to access branch inventory levels and account details through our eCommerce Site.
Have questions or need help with your application? We're happy to help, contact us today at: creditapplications@ebhorsman.com or 778.545.9916
Access account order history, invioces, and assign contacts to your account.
Accumlate E.B. Horsman Rewards points with eligible purchases
Register for E.B. Horsman Online to quickly access real-time pricing & product availability, and to shop online when it's convenient for you -- we're open 24/7
We have the technical staff to guide specifications and design as well as the technical Divisions who are application and product experts available to help you on your most challenging projects. Our strong manufacturer relationships have been built up over decades and we’re highly selective in the lines we carry. Choosing a product at E.B. Horsman ensures you’re receiving an industry leading product.
We represent electrical manufacturers that are global leaders in design, development and manufacturing. These manufacturers are widely recognized for excellence and innovation under their brand names.
We have wide (and accurate) stock availability with locations throughout Western Canada and a state-of-the-art distribution center. To ensure you receive the product you need when you need it, we hold inventory in all our locations and transfer product freely between branches. We’ll even hold inventory specific to customer requirements. This operational efficiency translates into reliability.
Our sales force is supported by the entire E.B. Horsman & Son branch network including centralized head office services. Our sales support network operated as a team and includes: Material Handlers, Inside Sales, Project Quotation and Coordination, Technical Sales Support, Customer Service Managers, and Branch Manager.
Each of our locations has a service counter to provide shipping logistics including: ship complete, rush ship, shipment staging. Our distribution center is highly efficient; we transfer and ship between our locations every day so our inventory is available to you wherever you are and whenever you need it. We get product where it needs to go quickly, efficiently, and reliably.
Our service doesn’t stop with a transaction. We have the application knowledge to back up our sales and provide technical support behind the products we sell. Our technical support is a free service to help with installation issues.
Customer Service
1.888.467.7626