Customer Service
Our online portal is always open. Find & order products that you are looking for with real-time inventory.
View ProductsTo order online, you must have an approved credit or COD account with us.
DownloadNeed help getting set up or navigating our site? Check out these short how-to videos.
Have questions about our eCommerce site? Send us an email and a representative will get back to you asap.
Contact Us
Our site is mobile-friendly! You are able to order, review your invoices & orders, view stock availability, and more right from your smartphone.
Have a lot of repeat orders? Save time by creating lists for faster ordering. You can also export lists in excel for easy quoting, bidding, price referencing, and more.
Quickly search and add products into your cart by uploading your order from an excel sheet.
Misplaced an invoice? Want to go paperless? With your online account you will be able to retrieve invoices from the last year.
Our system breaks down the PST & GST for easier bookkeeping and government remittance.
For your convenience, you can clearly view or change which location you want to pick up from.
View open order at any time and get an estimate delivery time for back orders.
Have pricing and inventory quantities at your fingertips.
To access our online store, you must have an approved credit or COD account with us. Your customer ID number can be found on the top left corner of a previous invoice or in the account approval email sent to you from E.B. Horsman & Son. All you need is:
If you do not have an account with us please email or fax the application below to our AR department and we will set you up as quickly as we can so that you can start ordering. When you receive confirmation of your approved account and account number, you will be able to register to our online portal.
Please note: We have agreed to restrict our sales to the territories outlined in our Supplier Partner agreements. At this time we are authorized to sell to customers with locations in the Canadian provinces and territories of: British Columbia, Alberta, Saskatchewan, Manitoba, Yukon and the Northwest Territories.
Once registered, you will recieve a verifation email. If you do not recieve an email from websupport@ebhorsman.com please check your junk or spam folder, and then email feedback@ebhorsman.com.
Once you verify your email, your access request is sent to your E.B. Horsman & Son account manager or branch. Our staff verify your email address and credentials to ensure that only approved users have access to your company account. Once your access is approved, you will recieve an "Account Authorized" email from websupport@ebhorsman.com.
If you haven't recieved your authorization email and it has been more than two days, please check your spam and contact your account manager or branch.
You can now access your online account and pricing.
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Customer Service
1.888.467.7626