Customer Service
By purchasing participating AD supplier products, you earn reward points through our customer loyalty program. The points may be used to buy products – including electronics, sporting goods and travel vouchers.
We are passionate about being your electrical distributor of choice. Furthermore, we truly take pride in listening and learning from you, our local customer. Your comments give us direction. We respect your time, so please give us any feedback – be it brief or in-depth – that you feel will help us better serve you.
We believe ‘What Customers Say is Important’ and are continually striving to improve our solutions and support services from end-to-end. Our integrated value and services are applicable to both OEM products and MRO contracts
If you’re working on an electrical project, we’re your one stop shop for reliable inventory and logistics. Our local inventory of products can help you complete jobs:
We build relationships at our counter sales locations and can give you the attention you need to navigate our large product portfolio (full line) - Residential, Commercial, Industrial, Data Comm offering.
We have the right product, at the right time in the right place. We buy based on our reputation which can also be seen in our large provincial footprint and how we represent ourselves online. We are more than ready to service your day-to-day needs:
With our local presence and sales staff we’re able to visit customer facilities to service the needs of plant stores and purchasing teams. Our positive customer experience is demonstrated through our large number of legacy relationships.
If you need help with component selection, we can help you choose the right product based on suitability for the application, price point and products that are readily available. Our product expertise can help you:
Or team is also here to provide our OEMs with stock support and technical support.
Keep us in mind if you need a product that is hard to find: we have best-in-class supplier partners and various product portfolios with a wide range of product offerings that competitors do not (for instance instrumentation).
We are a full line electrical distributor supplying to electrical contractors, procurement departments, government agencies and companies with ticketed electricians on staff.
If you are in a business and require frequent supply of electrical products, we recommend applying for a credit account to become an account holder customer. See below for more details.
We’re the only full line electrical supplier to have Process & Instrumentation, Automation and Controls Divisions in Western Canada.
E.B. Horsman & Son has been designated as on one of Canada’s Best Managed Companies (Platinum Club) since 2009!
We have the technical staff to guide specifications and design as well as the technical Divisions who are application and product experts available to help you on your most challenging projects. Our strong manufacturer relationships have been built up over decades and we’re highly selective in the lines we carry. Choosing a product at E.B. Horsman ensures you’re receiving an industry leading product.
We represent electrical manufacturers that are global leaders in design, development and manufacturing. These manufacturers are widely recognized for excellence and innovation under their brand names.
We have wide (and accurate) stock availability with locations throughout Western Canada and a state-of-the-art distribution center. To ensure you receive the product you need when you need it, we hold inventory in all our locations and transfer product freely between branches. We’ll even hold inventory specific to customer requirements. This operational efficiency translates into reliability.
Our sales force is supported by the entire E.B. Horsman & Son branch network including centralized head office services. Our sales support network operated as a team and includes: Material Handlers, Inside Sales, Project Quotation and Coordination, Technical Sales Support, Customer Service Managers, and Branch Manager.
Each of our locations has a service counter to provide shipping logistics including: ship complete, rush ship, shipment staging. Our distribution center is highly efficient; we transfer and ship between our locations every day so our inventory is available to you wherever you are and whenever you need it. We get product where it needs to go quickly, efficiently, and reliably.
Our service doesn’t stop with a transaction. We have the application knowledge to back up our sales and provide technical support behind the products we sell. Our technical support is a free service to help with installation issues.
If you do not have an existing account set up with us click the button below and apply for credit or cash-only account. By filling out this easy registration you will be able to quickly access real-time pricing & product availability.
Have questions or need help with your application? We're happy to help, contact us today at: creditapplications@ebhorsman.com or 778.545.9916
SupplyFORCE is a leading national MRO commodity management and procurement services company that works through Affiliated Distributors such as E.B. Horsman & Son. The SupplyFORCE consortium helps us negotiate affordable pricing with manufacturers and provide consistent services wherever you are located in North America.
Our Services
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Customer Service
1.888.467.7626